Help with Tourguide

The fastest way to reach a human is email. Tell us what happened and, if it helps, the rough time and what you were doing — we’ll get back to you.

christopherjbarrett@mac.com

• What Pro includes — every voice and higher listening limits. Tourguide is free to try; Pro starts with a 7-day free trial, then £4.99/month.
• Start Pro — tap a locked premium voice or the upgrade prompt in Studio to open the subscription sheet.
• Manage or cancel — your subscription is billed through your Apple Account, so you manage it there: iPhone Settings → tap your name → Subscriptions → Tourguide. Cancel at least 24 hours before the trial or period ends to avoid the next charge.
• Restore a purchase — on a new phone or after a reinstall, open the upgrade sheet and tap Restore to bring your subscription back.
• Refunds — purchases are handled by Apple, so refund requests go through reportaproblem.apple.com.

• Delete your account — Profile → Danger Zone. This wipes everything Tourguide stores for you — saved guides and their audio and your taste graph — immediately and permanently.
• Download your data— request a portable copy of everything we hold; email us and we’ll send it.
• Privacy & terms — see our Privacy Policy and Terms.

• Audio won’t start— make sure your phone isn’t on silent, then tap play again. If it still won’t play, force-quit Tourguide and reopen.
• Skip and speed — the player has 10-second skip back/forward, and a speed control (1× up to 2×) in the expanded now-playing card.
• Listening in the background— Tourguide keeps playing with the screen locked or while you’re in other apps.
• Re-listen & share — saved guides live in your Library; open one to play it again, or share a link from the player.
• Accuracy— guides are drawn from real sources and fact-checked before they’re read to you.

Tourguide supports Sign in with Apple and Google. If a sign-in stalls, close the app fully and try again; if it keeps failing, email us the method you used and we’ll look into it.

Email christopherjbarrett@mac.com and we’ll help. Tourguide is operated by Christopher Barrett, London, United Kingdom.